Frequently Asked Questions
Everything you need to know about our artisanal products and delivery.
How do you ensure the freshness of your food products during shipping?
All Tanners orders are packed in temperature-controlled, insulated packaging with non-toxic gel ice packs to ensure your food arrives at the perfect temperature and peak freshness.
Where do you source your ingredients?
We pride ourselves on quality and transparency. 90% of our ingredients are sourced from certified organic local farms that practice sustainable agriculture.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a full refund or replacement.
Do you offer options for specific dietary restrictions?
Yes, our product range includes gluten-free, vegan, and nut-free options. Each product page features a full list of ingredients and allergen warnings for your safety.
How long will it take to receive my order?
We process orders within 1-2 business days. Standard shipping typically takes 2-3 days, as we prioritize expedited shipping to maintain the integrity of our food products.
Can I track my delivery in real-time?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey from our kitchen to your doorstep.